Privacy Policy
Last updated: September 2026
At The Indo Edit, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains what personal data we collect when you visit or purchase from our website, how we use it, when we may share it, and what rights you have under applicable data protection laws, including the General Data Protection Regulation (GDPR).
1. Who is responsible for your personal data
The responsible party for the processing of your personal data is:
The Indo Edit
24 Rheinallee
67061 Ludwigshafen
Germany
Email: info@indoedit.com
If you have any questions about how we process your personal data or wish to exercise your data protection rights, please contact us using the details above.
2. Personal data we collect
Depending on how you use our website, we may collect the following types of personal data.
Information you provide to us
When you place an order, contact us, create an account, subscribe to our newsletter, submit a review, or otherwise interact with our website, we may collect information such as:
• Name
• Billing and delivery address
• Email address
• Telephone number
• Order details and purchase history
• Information you provide when contacting us
• Information you provide when submitting a product review or other content
• Marketing preferences and communication preferences
Payment information is generally processed by the relevant payment service provider. We do not store complete payment card details on our own systems where these are processed directly by the payment provider.
Information collected automatically
When you visit our website, certain information may be collected automatically, depending on your cookie and privacy settings.
This may include:
• IP address
• Browser type and version
• Device type
• Operating system
• Date and time of your visit
• Pages and products viewed
• Referring website or source
• Information about how you interact with our website
• Technical information required to operate and secure the website
We use cookies and similar technologies to operate our website, remember your preferences, understand website usage, and, where you have provided the required consent, support analytics and marketing activities.
3. How we use your personal data
We process your personal data for the following purposes:
Processing and fulfilling orders
We use your personal data to:
• Process and fulfil your orders
• Process payments
• Arrange delivery
• Provide order confirmations and invoices
• Communicate with you about your order
• Handle returns, refunds and customer service enquiries
The legal basis for this processing is generally the performance of our contract with you.
Customer service
If you contact us, we use the information you provide to respond to your enquiry and provide customer support.
The legal basis may be the performance of a contract, taking steps before entering into a contract, or our legitimate interest in responding to customer enquiries.
Website operation and security
We may process technical information, such as IP addresses and device information, to operate, maintain and protect our website and to detect and prevent fraud, abuse and security incidents.
The legal basis may be our legitimate interest in maintaining a secure and reliable online store or, where applicable, compliance with a legal obligation.
Website analytics
Where you have provided the required consent, we may use analytics services to understand how visitors use our website and to improve our products, website experience and marketing activities.
4. Cookies and similar technologies
Our website uses cookies and similar technologies.
Some cookies are necessary for the website to function properly, including cookies required for shopping cart functionality, checkout, security and basic website operation.
Other cookies, such as analytics or advertising cookies, may only be used where the required consent has been obtained.
You can manage your cookie preferences through the cookie consent tools available on our website. Depending on your browser settings, you may also be able to block or delete cookies.
Please note that disabling certain cookies may affect the functionality of our website.
5. Shopify
Our online store is hosted and operated using Shopify.
Shopify processes personal data on our behalf and provides the technical infrastructure required to operate our online store, including checkout, shopping cart functionality and order processing.
Your personal data may therefore be processed by Shopify in accordance with Shopify's applicable privacy documentation.
You can find further information about Shopify's privacy practices in Shopify's privacy policy.
6. Payment providers
When you make a purchase, your payment information may be processed by the payment provider you select at checkout.
The relevant payment provider may process information such as your name, payment details, billing information and transaction information to authorise and process your payment and to prevent fraud.
Payment providers process your data according to their own privacy policies and applicable legal requirements.
7. Delivery and service providers
To fulfil your order, we may share the information necessary for delivery with shipping and logistics providers.
This may include your name, delivery address, email address and telephone number where required for delivery or shipment notifications.
We only provide service providers with the information necessary for them to perform their respective services.
8. Analytics and marketing
Where legally required, we use analytics and marketing services only after obtaining the necessary consent.
Depending on the services installed on our website, these may include services provided by companies such as Google or Meta.
These services may use cookies, pixels or similar technologies to measure website activity, understand advertising performance or provide personalised advertising.
You can withdraw or change your consent at any time through our cookie consent settings.
Where applicable, you may also manage advertising preferences through the relevant service provider.
9. Email marketing
If you subscribe to our newsletter or marketing communications, we may use your email address to send you information about our products, collections, offers, news or other information relating to The Indo Edit.
We will only send marketing communications where we have an appropriate legal basis to do so.
Where consent is required, you can withdraw your consent at any time by using the unsubscribe option included in our marketing emails or by contacting us.
Withdrawing consent does not affect the lawfulness of processing carried out before withdrawal.
10. Legal obligations and fraud prevention
We may process or disclose personal data where necessary to:
• Comply with applicable legal or regulatory requirements
• Maintain accounting and tax records
• Prevent fraud or other unlawful activity
• Protect the security of our website and services
• Establish, exercise or defend legal claims
• Respond to lawful requests from competent authorities
Where required by law, we may provide information to courts, government authorities, tax authorities, law enforcement agencies or other authorised bodies.
11. International transfers
Some of our service providers may process personal data outside Germany or the European Economic Area.
Where personal data is transferred outside the European Economic Area, we take appropriate measures to ensure that the transfer is carried out in accordance with applicable data protection law.
Depending on the destination and service provider, this may include an adequacy decision by the European Commission, Standard Contractual Clauses or other legally recognised safeguards.
12. How long we keep your personal data
We retain personal data only for as long as necessary for the purposes described in this Privacy Policy.
Certain information relating to purchases and financial transactions may need to be retained for longer periods because of statutory accounting, tax and other legal requirements.
When personal data is no longer required, we will delete it or anonymise it where appropriate, unless we are legally required or otherwise permitted to retain it.
13. Your rights under the GDPR
If the GDPR applies to you, you may have the following rights:
Right of access: You can request information about the personal data we hold about you.
Right to rectification: You can ask us to correct inaccurate or incomplete personal data.
Right to erasure: You can request deletion of your personal data where the legal requirements are met.
Right to restriction: You can request that we restrict the processing of your personal data in certain circumstances.
Right to data portability: Where applicable, you can request your personal data in a structured, commonly used and machine readable format.
Right to object: You may object to certain processing based on our legitimate interests, including certain forms of direct marketing.
Right to withdraw consent: Where processing is based on your consent, you can withdraw that consent at any time.
Withdrawing consent does not affect the lawfulness of processing carried out before the withdrawal.
To exercise any of these rights, please contact us at info@indoedit.com.
You also have the right to lodge a complaint with a competent data protection supervisory authority if you believe that your personal data has been processed unlawfully.
14. Children
Our website is intended for general consumers and is not specifically directed at children.
We do not knowingly collect personal data from children where such collection is not permitted by applicable law.
If you believe that a child has provided us with personal data without the necessary consent, please contact us so that we can review and, where appropriate, delete the information.
15. Third party websites
Our website may contain links to websites or services operated by third parties.
We are not responsible for the privacy practices, content or security of third party websites.
We recommend reviewing the privacy policy of any third party website you visit.
16. Data security
We take reasonable technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration or disclosure.
However, no method of transmission or electronic storage can be guaranteed to be completely secure.
17. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business practices, technologies, services or applicable legal requirements.
The latest version will always be published on this page with the applicable update date.
18. Contact us
If you have questions about this Privacy Policy, wish to exercise your data protection rights, or would like to make a complaint regarding the processing of your personal data, please contact us:
The Indo Edit
24 Rheinallee
67061 Ludwigshafen
Germany
Email: info@indoedit.com
Last updated: September 2026